John W, Construction Case Study The majority of sole traders don’t have the time or finances to have dedicated business telephone lines, and this was no different for this construction sole trader. He goes on to explain how PA Answer has transformed the way his business runs, and how it has seen it go from […]
Private Hospital Group – Case Study The modern world continues to see customers wanting instant responses from all businesses, and this is no different for the medical sector. As patients are even less inclined to wait when it comes to health, those needing help hope for an instant, knowledgeable response. This reason being behind the […]
The Write Impression – Case Study Local Copywriting and PR company, The Write Impression LLP, have spoken about the joy they have experienced since they started using our telephone answering services. One of the company’s partners detailed their experience with us and our services. “We knew we were missing a few calls, but within the […]
PA Answer’s Guarantee Answering calls, booking and managing appointments on your behalf and creating business leads are just some of the services our company provides to help you take your business to the next level. Priding ourselves on this is the PA Answer guarantee; promising the highest level of customer service and achieving the quality […]
How a Call Answering Service Can Help you Maximise Overflow Calls The majority of businesses may not have phones ringing off the hook 24/7, or even 9 to 5, but many will experience peak times when not every call can be answered, however hard you try! This a problem for businesses; the calls you miss […]
VIP service for you and your customers UK customer satisfaction is at its lowest level since 2010 . This is due, in part, to raised expectations in consumer relationships leading to an increased demand for excellent customer service. Even worldwide corporate giants such as McDonalds are turning to an improvement in customer service to arrest falling profits. Whatever happened […]
School Holiday Cover How are you planning to juggle your business commitments with the school summer holidays? Fitting work life around your family is a balancing act all year round, but during the school holidays the scales tip heavily and trying to level them can be extremely difficult. It’s a question that as many as […]
Does cutting costs have to affect quality of service? What are the main consequences when you think about cost cutting in your business? Reduced quality of service Reduced flexibility Reduced opening hours It doesn’t have to be that way. In fact cutting costs can lead to the exact opposite; Improved quality of service More flexibility […]
The enjoyment disruption parallel of Easter With Easter less than a month away and the school holidays even less, it’s time for businesses to start preparing to cope with the stop-start nature of Easter. It is vital for any business to have plans in place to ensure the holiday is enjoyed to the full without […]
Starting your own business in Cambridge As a business support service in Cambridge, PA Answer is dedicated to supporting businesses in any way we can. That’s why we’ve compiled a quick guide containing some of our key tips for starting your own business in the Cambridgeshire area, or further afield… Make use of the support […]