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PA Answer's Live Chat Service

Real-Time Support from Friendly, Professional Live Chat Operators

Live chat is the leading digital contact method for online customers.

42% of customers prefer live chat, and 38% say they’re more likely to buy from a company that offers live chat support. Are you losing out on web conversions by neglecting your customers’ favourite form of communication?

From an increase in sales and repeat custom to a dramatically improved customer service experience, the wide-ranging benefits offered make live chat an essential tool for doing business online.

How does PA Answer’s Live Chat Service work?

Frequently Asked Questions

Who will ‘Chat’ with my customers?

PA Answer’s Live Chat Service is operated by our friendly, professional Virtual Receptionists who build up knowledge of your business and become like additional members of staff. Our highly trained team is dedicated to delivering exceptional levels of customer service and client satisfaction.

When can you answer my Live Chat customers?

PA Answer’s Live Chat Service is available between the hours of 9am and 5pm from Monday to Friday.

Do I need to have Live Chat software installed on my website?

We can operate our Live Chat Service either using your existing live chat interface or, for an additional charge, we can set up and manage live chat software on your website on your behalf.

What can PA Answer’s Chat Operators ‘Chat’ with my customers about?

You tell us! PA Answer’s Live Chat Operators can deliver; customer service, ongoing support, nurture sales leads and, in general, create a great impression for that customer interacting with your company for the first time (who is now 62% more likely to come back).

How much does it cost?

PA Answer’s Live Chat Service costs £15.00 a month subscription plus £1.95 for each web chat we deal with on your behalf. We can answer all web chats for your business, overflow chats, or just chats at certain times. Whatever suits you.

Benefits of Live Chat from PA Answer

Create a great first impression

By greeting every customer with a human being who can provide information, answer questions and interact with more of your customers in real-time


PA Answer’s Live Chat Operators can respond to multiple customer enquiries simultaneously

A Real person to COMMUNICATE with your customers

To answer a crucial question at a crucial time during the sales process could get your next sale over the line

Great for Brand Loyalty

Offering your customers another way of communicating with you helps build up trust that your company wants to hear from them

E-Consumers love it

Take a look at the stats!

Live Chat Statistics

  • More than 53% of customers would rather use Live Chat than picking up the phone to communicate with your company in real-time
  • 62% of survey participants expect Live Chat to be available on mobile devices, and 82% would use it
  • 42% of customers prefer Live Chat
  • 38% of consumers say they’re more likely to buy from a company that offers Live Chat support
  • 62% of consumers are more likely to return to your site having conducted a Live Chat
  • Web visitors that choose to engage with you via Live Chat are worth 4.5 times more than visitors that don’t
38 per cent of customers prefer to buy from a company offering Live Chat Customer Support

If you’d like to know more about PA Answer’s Live Chat service, please get in touch on

0333 800 0085

or contact us on Live Chat!