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Telephone Answering News September 2019 ‘No Butt Sniffing’ and other news from PA Answer Virtual Receptionist News What’s happening with our team of Virtual Receptionists… We’re delighted to welcome two new PA Answer Virtual Receptionists to the team. The new recruits are hard at work completing the comprehensive three-month training programme all our Virtual Receptionists […]

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Make Mine a Treble! An Ely company built on supporting its fellow businesses has been named triple finalists in the East Cambridgeshire Business Awards 2019. PA Answer, which provides admin support and telephone answering services, has been shortlisted in the Customer Service Award, Employer of the Year and Small Business of the Year categories of […]

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“It doesn’t matter what sort of day they’re having, the team is always cheerful and always puts your business first” - a Telephone Answering Case StudyPrevious companies could only offer 9 AM - 6 PM with no weekend cover. No other company could offer the same substantially longer hours, which gave me massive gains to [...]
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Answering an important call whilst working can be tempting, but is liable to end in disaster. Alternatively, you can choose to stop work while you take the call, creating an unprofessional image. Or, you could let PA Answer take those calls, and let you carry on with your work, without missing out on potential clients. […]

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How Call Handling reduced complaints to zero For most new businesses, the biggest worry when starting out is not getting enough calls. But when a trampoline park opened its doors in Ipswich, becoming at that point Suffolk’s first and only, the reception was flooded by calls and struggled to cope with the enormous demand. Therefore [...]
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On Friday 25th August, local business PA Answer will be answering calls to raise money for East Anglian Air Ambulance. The Ely-based telephone answering service is donating £10 for every 100 calls answered by their team on the day to raise money as part of Phil’s Ride, in memory of Phil Beeton who tragically lost [...]
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Why PA Answer? “Customer Service and Professionalism.” Vortex 6 specialises in business enablement services, focusing on the networking and IT industry. Based in Bracknell, they deliver award-winning compliance and rebate management software, advanced technology and strategic sales development training and consultancy, all geared towards making their clients’ businesses more profitable. We asked Vortex 6’s Operations [...]
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Why PA Answer? “They answer calls properly.” The Office Furniture Advisory Service (OFAS), based in Bracknell, is the leading information resource offering impartial information on office furniture. Established 1987, OFAS is celebrating its 30 year anniversary in 2017. As a member service, a professional response to callers is vital to maintaining the relationships built up [...]
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Luxe Private Clinic, based in Nottingham, provides a luxury non-surgical treatment service. Having recently been awarded Whatclinic’s 2017 ‘Patient Service Award’, Luxe prides itself on the ultimate client experience – “from initial phone call to superior after care.” With this in mind, we spoke to Founder & Managing Director Rueben Thaxter about why Luxe engaged […]

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