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How many calls will you miss over Christmas? Announcing our Christmas 2019 opening hours Christmas is coming. The office tree is up, Secret Santa is out of the hat, and the team have already been given their early Christmas present – brand new desks for the office. Enjoy, team! But most importantly, for our customers […]

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Telephone Answering News October 2019 Wedding bells ringing at PA Answer and are you speaking to a vampire? Our Virtual Receptionist team, and everyone at PA Answer, found themselves having to fight their instincts this month, as they had to ignore a ringing sound…of wedding bells. Also during October; our Virtual Receptionists become Vampire Receptionists, […]

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Telephone Answering News September 2019 ‘No Butt Sniffing’ and other news from PA Answer Virtual Receptionist News What’s happening with our team of Virtual Receptionists… We’re delighted to welcome two new PA Answer Virtual Receptionists to the team. The new recruits are hard at work completing the comprehensive three-month training programme all our Virtual Receptionists […]

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Make Mine a Treble! An Ely company built on supporting its fellow businesses has been named triple finalists in the East Cambridgeshire Business Awards 2019. PA Answer, which provides admin support and telephone answering services, has been shortlisted in the Customer Service Award, Employer of the Year and Small Business of the Year categories of […]

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Why an Answering Service is Perfect for Tradesmen As we edge ever nearer the British summer time, each day looks brighter and the weather’s getting warmer. People look to fix up their homes or overhaul their overgrown winter gardens. It’s a great time of year to be a tradesman! With diaries filling up and working [...]
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“It doesn’t matter what sort of day they’re having, the team is always cheerful and always puts your business first” - a Telephone Answering Case StudyPrevious companies could only offer 9 AM - 6 PM with no weekend cover. No other company could offer the same substantially longer hours, which gave me massive gains to [...]
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Answering an important call whilst working can be tempting, but is liable to end in disaster. Alternatively, you can choose to stop work while you take the call, creating an unprofessional image. Or, you could let PA Answer take those calls, and let you carry on with your work, without missing out on potential clients. […]

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How Call Handling reduced complaints to zero For most new businesses, the biggest worry when starting out is not getting enough calls. But when a trampoline park opened its doors in Ipswich, becoming at that point Suffolk’s first and only, the reception was flooded by calls and struggled to cope with the enormous demand. Therefore [...]
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Phone calls are quite simply the lifeblood of every single business. Without them your business will wither and die. You spend all your waking hours thinking about ways to make someone, anyone pick up their phone and call you. You spend a fortune putting your phone number in front of their great big goggly eyes […]

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