Customer facing businesses rely on customer service being at the forefront of their business plan, ensuring each customer leaves their business happy. At busy periods of the day, or during understaffed times, this can be somewhat difficult to achieve.
Our services are put into place to support your business with our expert range of outsources support services including: telephone answering, diary management, holiday and event cover, order processing, tele-marketing, customer services and business continuity.
We dedicate you a small team of PA Answer PAs who deal with every enquiry to your business and build a professional relationship with you and your business. Regardless of how busy your staff are, your PAs ensure that your customers are met by a friendly and helpful presence on the end of the phone.
How can PA Answer help your retail business?
• Telephone Answering – However busy you are serving customers, don’t miss another call from a potential client; gaining business you may have been missing out on.
• Ensure you always have the best customer service – Gain repeat business by seeing each customer leave your business happy. All enquiries are handled professionally by PA Answer PAs, whilst working diligently to provide relevant advice or solve any problems.
• 24/7, Out of Hours and Holiday Cover – Many retailers already work more hours than other sectors, so let PA Answer help you relax during your time off; safe in the knowledge that your business is maximising every opportunity.
• Order Processing – Taking payments, sending marketing materials, dealing with general enquiries, let your PA take the responsibility for it.
• Business Continuity – We make sure your business is always open for calls, whatever the situation.
As much more than a telephone answering service, PA Answer can add value to your business from just £10 per week. Contact us today on 0333 800 0085 to see how we can help.