PA Answer’s call handling services help you ensure that every customer to call your business is directed to the right person or department, as quickly and efficiently as possible.
Why use an Intelligent Line with PA Answer?
Intelligent line is a call management system using a menu at the start of every call. This way you allow your callers to choose the best option to deal with their enquiry, helping them reach the right person within your organisation faster. Using Intelligent Line allows your business to dramatically improve customer service, ensuring every customer query be dealt with quickly and efficiently.
“Not only did we reduce the number of call-related complaints to zero. We were also able to drastically reduce the number of calls our team needed to deal with on a day-to-day basis.”Click here to find out how PA Answer’s Intelligent Line call handling system reduced one client’s customer complaints to zero.
How does PA Answer’s Call Handling Service work?
Below is an example of how Intelligent Line could work for your business;
- Press 1 for customer service
- Press 2 to speak to our accounts team
- Press 3 to place an order
- For any other enquiries, please press 9
We set up your Intelligent Line call handling system to include whatever you deem necessary to ensure every call is dealt with professionally.