How PA Answer can help a large business With hundreds or thousands of employees, large businesses can find it difficult to consistently engage with its clients, whilst not incurring the costs associated with hiring more staff to cope. Without compromising the quality of service, PA Answer can save these businesses money, provide efficiency and provide […]
PA Answer – The perfect answer for SMEs Make sure you perform professionally, effectively and efficiently as an SME, whilst still operating within reasonable budgets. With 2-3 dedicated PA Answer PA’s, assigned to your business with as much knowledge of its daily activities as your own staff, our services provide you with the opportunity to […]
How PA Answer helps Sole Traders The reality of the fast-paced world we live in is that 70% of callers no longer wish to leave a message if a telephone call goes unanswered; with the likelihood of them calling your competitors 30 seconds later. And as sole traders focus entirely on the job in hand, […]
John W, Construction Case Study The majority of sole traders don’t have the time or finances to have dedicated business telephone lines, and this was no different for this construction sole trader. He goes on to explain how PA Answer has transformed the way his business runs, and how it has seen it go from […]
PA Answer’s Guarantee Answering calls, booking and managing appointments on your behalf and creating business leads are just some of the services our company provides to help you take your business to the next level. Priding ourselves on this is the PA Answer guarantee; promising the highest level of customer service and achieving the quality […]
How a Call Answering Service Can Help you Maximise Overflow Calls The majority of businesses may not have phones ringing off the hook 24/7, or even 9 to 5, but many will experience peak times when not every call can be answered, however hard you try! This a problem for businesses; the calls you miss […]
VIP service for you and your customers UK customer satisfaction is at its lowest level since 2010 . This is due, in part, to raised expectations in consumer relationships leading to an increased demand for excellent customer service. Even worldwide corporate giants such as McDonalds are turning to an improvement in customer service to arrest falling profits. Whatever happened […]
Does cutting costs have to affect quality of service? What are the main consequences when you think about cost cutting in your business? Reduced quality of service Reduced flexibility Reduced opening hours It doesn’t have to be that way. In fact cutting costs can lead to the exact opposite; Improved quality of service More flexibility […]
Why Professional Telephone Answering is Important for your Business At PA Answer, we’ve always been proud to receive more than our fair share of referral business, thanks to our dedication to the customer service we provide to every client we work with. But now we’ve managed to go one step further… Our fabulous team of […]
Are you in the Social Media Minority? 57% of SMEs are now using social media to market their business. Are you missing out? 81% of small businesses see the value of using social media as a tool, and 42% of marketers state that Facebook is either critical or important to their business. Recent research from […]