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Why your Business Should be Answering Every Call – Even Out of Office Hours

(And why you should use a telephone answering service)

In the not too distant past many businesses worked rigid opening hours, and if clients called out of hours they merely waited for them to call back, perhaps at best using an answer machine to pick up enquires outside of business hours.

However, in the current business climate, where expectations are high and competition has never been more fierce, your business should be maximising every enquiry. Here are just some of the reasons why your business can benefit from picking up;

  • Keep your business open for potential clients who can’t call during normal office hours
  • Keep your business open to businesses and clients in other time zones
  • 7 out of 10 of callers won’t leave a message on an answer phone – can you afford to throw away 70% of new business enquiries outside of usual office hours?
  • Improve customer service – every call answered by a professional, friendly Virtual PA creates a good impression on new clients and drives repeat business
  • Stop giving your competition an advantage – if even one of your competitors is ready to take the call you’ve missed, you are giving them an opportunity to secure business you’ve worked hard to earn
  • Miss calls during work hours – it may seem counter-productive, but most businesses miss the odd call. Add in the times during the working day (business meetings, working to deadlines, etc.) when you don’t have time to pick up the phone and sell your business. Can you afford to throw away even one enquiry?
  • Relax during your time off – safe in the knowledge that you are not damaging your business by leaving that call during dinner or when you’re watching your favourite program me
  • You never know when you’re next big client is going to call
  • A dead phone line may mean a dead business – it sounds drastic, but in this climate some callers may think your business has closed down

We understand that not every business has the time or resources to answer every single call received. That’s why at PA Answer we answer them for you.

We allocate 2-3 named Virtual Assistants to your business, who deal with all enquiries in your company name, get to know your business, become an asset to your company, and most importantly ensure you never miss another call – all from as little as £10 per week.

Call today on 0333 800 0085, or click here to contact us, to let never miss another call thanks to PA Answer.

Never miss another call from just £10pw