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Why PA Answer

PA Answer is an award-winning telephone answering service which has gained a reputation for exceptional levels of customer service and client satisfaction delivered by its team of highly trained, professional and friendly PAs.

We take great pride in the level of customer service we offer and the client satisfaction that we achieve. That’s why we are an award-winning company and regularly gain new business through recommendation.


PA Answer has moved away from the culture of faceless, nameless call centres, instead offering clients a dedicated team of named PAs based in Cambridgeshire, but working with clients all over the UK. Whether it’s answering your calls, booking and managing appointments for you or even creating new business leads, PA Answer is here to help you manage and grow your business.


Your 2-3 dedicated named PAs will answer your calls whenever you are unable to, and deal with all enquiries regarding your business, and because they look after you personally they get to know you and your business and become like one of your own staff members. But, without the associated costs: No more training costs. No more sick pay. No more holiday cover. No more paying staff when they aren’t needed. You only pay PA Answer when you need us.

So much more than just a Virtual Receptionist

Through our desire to help our clients as much as we possibly can, PA Answer has established expertise in a range of business support services, including; Telephone Answering, Event & Holiday Cover, Order Processing, Tele-marketing, Diary Management and Business Continuity Planning.

Focus on Security

At PA Answerwe do everything in our power to earn your trust. We always treat our clients (and our clients’ clients) with total confidentiality, and to that end run a careful and thorough screening on all staff members – including DBS (Disclosure and Barring Service) checks.