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VIP service for you and your customers

UK customer satisfaction is at its lowest level since 2010 . This is due, in part, to raised expectations in consumer relationships leading to an increased demand for excellent customer service. Even worldwide corporate giants such as McDonalds are turning to an improvement in customer service to arrest falling profits.

Whatever happened to VIP service? How important are your customers to your business?

At PA Answer, we understand that your customers are your business, and we give them the VIP treatment that should be afforded to them.

VIP service for your customers

PA Answer is an award-winning business support provider built on the ethos of customer service. This ethos runs throughout the business, from the top down, allowing us to offer a quality of service difficult to rival. When any of our employees take a call, we understand that your reputation is literally on the line. Therefore our reputation is on the line, and we stake it on the quality of customer service we provide.

We make guarantees to every customer that include everything from protecting business confidentially and secure financial transactions, to never leaving your callers waiting and answering every call, within three rings, with a smile.

This attitude is made possible by our dedicated team of Virtual PAs. PA Answer’s PAs develop a personal and professional understanding of your business, your core values and unique requirements and become an extension of your in-house team.

To deliver this, the quality of our employees is paramount.

How our recruitment and training policy helps your business

We search for people who have a desire to go the extra mile, and be helpful, polite and friendly! The impact of making somebody smile can’t be undervalued, and we go out of our way to make it happen.

Every PA Answer PA has completed or is in the process of completing, an NVQ 2 in customer service.

This creates a dedication to customer service, and an unrivalled level of personal service, which enables PA Answer to regularly gain referral business; in fact the quality of our call answering has allowed us to gain new business enquiries from people we speak to on behalf of our clients.

Call PA Answer today on 0333 800 0085 to find out how your clients can benefit from PA Answer’s VIP customer service

Never miss another call from just £10pw