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Vet Support ServiceWe are delighted to announce the launch of our sister service Vetsec – the UK’s first secretarial support service designed exclusively for the veterinary sector.

A vet’s waiting room can be a tense place to be, a weird and wonderful menagerie of animals which may not usually be asked to share such an enclosed space. Everyone loves their pets, but do their pets love each other?

Something firmly in our mind as Vetsec was created. During times like this your reception staff have enough on their hands trying to keep pets calm and customers happy, without having to juggle phone calls and admin at the same time.

Vetsec’s professional call answering and back office support services are ideal for dealing with busy periods and overflow calls, helping create happy in-house staff and happy customers.

Let your front of house take care of the customers, while Vetsec take care of the calls!

The PA Answer Guarantee

Vetsec is part of the PA Answer family, which offers certain assurances for every customer taking advantage of our wide range of dedicated business support services.

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  • Virtual PAs – or Virtual Veterinary Receptionists – your dedicated team of VVR’s answer every incoming call within three rings, in your company name and ensure every enquiry is dealt with professionally. Your customers never have to hear an engaged tone, leave a voicemail message, or have their call answered by a reception desk which is trying to juggle three things at once.
  • Security – PA Answer, and Vetsec, take your security extremely seriously. Every member of the Vetsec team is fully qualified and DBS (Disclosure and Barring Service) checked, and due to our work within the medical centre we hold extensive experience in dealing with confidential information.
  • Dedication – Vetsec operates with the same dedication to providing a high level of personal service to customers at all times, your business always presents a friendly and professional face to all clients, new and existing.
  • Cost Savings – you only pay for the calls we take and the services you use
  • Improve Customer Service – We take every call you can’t, allowing your reception staff to focus on keeping your customers happy.

To let Vetsec save you money and keep your waiting room happy visit or call today on 0333 800 0025