VIP service for you and your customers UK customer satisfaction is at its lowest level since 2010 . This is due, in part, to raised expectations in consumer relationships leading to an increased demand for excellent customer service. Even worldwide corporate giants such as McDonalds are turning to an improvement in customer service to arrest falling profits. Whatever happened […]
Does cutting costs have to affect quality of service? What are the main consequences when you think about cost cutting in your business? Reduced quality of service Reduced flexibility Reduced opening hours It doesn’t have to be that way. In fact cutting costs can lead to the exact opposite; Improved quality of service More flexibility […]
Why Professional Telephone Answering is Important for your Business At PA Answer, we’ve always been proud to receive more than our fair share of referral business, thanks to our dedication to the customer service we provide to every client we work with. But now we’ve managed to go one step further… Our fabulous team of […]