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IT Industry and PA Answer As technology continues to be part of our everyday lives, the UK now has over 300,000 IT companies operating nationwide. As competition rises, the need to stand out from the competition is more important now than ever before. What’s more appreciated than good old-fashioned customer service? Clients value being treated […]

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How PA Answer can help a large business With hundreds or thousands of employees, large businesses can find it difficult to consistently engage with its clients, whilst not incurring the costs associated with hiring more staff to cope. Without compromising the quality of service, PA Answer can save these businesses money, provide efficiency and provide […]

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VIP service for you and your customers UK customer satisfaction is at its lowest level since 2010 . This is due, in part, to raised expectations in consumer relationships leading to an increased demand for excellent customer service. Even worldwide corporate giants such as McDonalds are turning to an improvement in customer service to arrest falling profits. Whatever happened […]

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Does cutting costs have to affect quality of service? What are the main consequences when you think about cost cutting in your business? Reduced quality of service Reduced flexibility Reduced opening hours It doesn’t have to be that way. In fact cutting costs can lead to the exact opposite; Improved quality of service More flexibility […]

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Are you answering your phone properly? Answering the phone may be simple, but it’s a simple thing that some businesses can get very wrong, creating an unfriendly or unhelpful impression that your business probably doesn’t deserve. Creating a good impression for our clients when we answer the phone is a staple of what we do […]

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