Focus on finance while we focus on the calls If you are one of the 300,000 Independent Financial Advisors registered in the UK, you don’t want to waste all the hard work, effort and cost of marketing and attracting potential customers to your business for the sake of a simple missed telephone call. With the […]
VIP service for you and your customers UK customer satisfaction is at its lowest level since 2010 . This is due, in part, to raised expectations in consumer relationships leading to an increased demand for excellent customer service. Even worldwide corporate giants such as McDonalds are turning to an improvement in customer service to arrest falling profits. Whatever happened […]
School Holiday Cover How are you planning to juggle your business commitments with the school summer holidays? Fitting work life around your family is a balancing act all year round, but during the school holidays the scales tip heavily and trying to level them can be extremely difficult. It’s a question that as many as […]
Does cutting costs have to affect quality of service? What are the main consequences when you think about cost cutting in your business? Reduced quality of service Reduced flexibility Reduced opening hours It doesn’t have to be that way. In fact cutting costs can lead to the exact opposite; Improved quality of service More flexibility […]
Why Professional Telephone Answering is Important for your Business At PA Answer, we’ve always been proud to receive more than our fair share of referral business, thanks to our dedication to the customer service we provide to every client we work with. But now we’ve managed to go one step further… Our fabulous team of […]
Are you answering your phone properly? Answering the phone may be simple, but it’s a simple thing that some businesses can get very wrong, creating an unfriendly or unhelpful impression that your business probably doesn’t deserve. Creating a good impression for our clients when we answer the phone is a staple of what we do […]
If you leave it…you won’t get paid – Is it time to outsource Credit Control? Are you in the lucky 12% of business owners that aren’t affected by late payments? That’s right, 88% of businesses in the UK are affected by late payments. Nobody likes chasing money, but everyone wants to get paid! Are you […]