LIVE CHAT

HOW DOES PA ANSWER’S LIVE CHAT SERVICE WORK?

Who will ‘Chat’ with my customers?

PA Answer’s Live Chat Service is operated by our friendly, professional Virtual Receptionists who build up knowledge of your business and become like additional members of staff. Our highly trained team is dedicated to delivering exceptional levels of customer service and client satisfaction.

When can you answer my Live Chat customers?

PA Answer’s Live Chat Service is available between the hours of 9am and 5pm from Monday to Friday.

Do I need to have Live Chat software installed on my website?

We can operate our Live Chat Service either using your existing live chat interface or, for an additional charge, we can set up and manage live chat software on your website on your behalf.

What can PA Answer’s Chat Operators ‘Chat’ with my customers about?

You tell us! PA Answer’s Live Chat Operators can deliver; customer service, ongoing support, nurture sales leads and, in general, create a great impression for that customer interacting with your company for the first time (who is now 62% more likely to come back).

How much does it cost?

PA Answer’s Live Chat Service costs £15.00 a month subscription plus £1.95 for each web chat we deal with on your behalf. We can answer all web chats for your business, overflow chats, or just chats at certain times. Whatever suits you.