E-Commerce focuses purely on technology, and carrying out business with as little human interaction as possible. However, that does mean your customers don’t prefer to speak to someone, rather than an automated online response.
Remove the possibility of customers becoming frustrated after lengthy email conversations by having our professional, and highly-trained PA Answer PAs overcome any issues they may have.
PA Answer is an award-winning telephone answering and business support service which exists to help businesses provide more for our clients by providing the benefits of staff, at a fraction of the cost. Your personal, dedicated Virtual PAs are allocated to you to offer a friendly and trustworthy voice on the phone; giving your customers that human interaction they prefer.
• Telephone Answering – You may take some of your business calls yourself, but to maximise potential opportunities, every call needs to be answered. PA Answer guarantees to do just that, whilst ensuring every caller is treated in a friendly and professional manner.
• Customer Service – Consumer experience is as important as the quality of the products, and this experience makes customers more likely to use your business again, and provide positive reviews, both virtually and by word-of-mouth.
• Order Processing – Even outside of traditional office hours, PA Answer can take care of handling payments and dealing with general enquiries etc.
• 24/7, Holiday and Event Cover – As the public continue to purchase products online throughout the day, you may feel as though your business is missing opportunities by not being available at all times. Don’ worry, PA Answer PAs can make sure you never miss another call again.
PA Answer are here to help your e-commerce business. All you need to do is call us on 0333 800 0085 to see how.