Business Continuity
PA ANSWER HAS YOU COVERED
Do you have a pandemic business continuity plan?
Your business doesn’t have to suffer the effects of a COVID stricken workforce or try to answer calls through extreme weather conditions with PA Answer’s Business Continuity plan.
A self-isolating workforce or a power cut can leave callers greeted with a recorded message, of which 70% will just hang up, resulting in lost sales, orders or bookings for your business.
Thanks to PA Answer’s client notification service. Through your PA Answer Business Continuity Plan you can notify any number of business clients or contacts within minutes of any business interruption explaining your situation via text or email and again to assure them that business has returned to normal, to make sure you don’t let your clients down by leaving them in the dark.
How does your business continuity plan work?
Your PA Answer Business Continuity Plan can be put into action instantly and efficiently to ensure your business is always available.
Your plan allows us to take over the answering of all of your calls instantly in the event of an emergency, making sure you don’t miss any opportunities when you’re business is dealing with difficult circumstances.
We provide your business with a dedicated line to ensure;
- All calls will be answered within three rings in your company name
- You will always be in the loop about your business – whatever the situation – receiving details of all calls via text, email or fax
- Your regular team of named PAs will ensure any emergency transition is handled so smoothly that your callers won’t even notice, giving your business time to get back on its feet
Between March 2020 and September 2021, PA Answer witnessed an uptake of 65 businesses needing pandemic business continuity support. Here’s what one client had to say about our service during that time:
Throughout the pandemic, how effective was PA Answer in answering customer queries whilst staff were working-from-home or self isolating?
For the amount of changes we made in a very short space of time, PA Calls did extremely well during the pandemic and certainly helped us continue to be a place where people could get advice and help. We don’t think we would have managed that time without PA when we were all extremely tired and slightly stressed at the unfolding situation. PA collated information from us regularly to ensure they were always current with our working practices.
How did PA Answer’s business continuity plan support you throughout the pandemic?
The continuity plan meant that we could still function as before and PA adapted without any real difference to the service they provided pre-pandemic.